Last updated: 8 November 2026. This policy is provided in draft form and will be reviewed for compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023 and other applicable Indian laws before launch.
1. Our Privacy Commitment
Bhriguvanshi Ayurveda respects the privacy of its customers. We do not sell, rent, or share customer personal information with unrelated third parties for their independent marketing purposes. Customer information is used only for legitimate business purposes such as processing orders, delivering products, responding to enquiries, providing customer support, and meeting legal obligations.
2. Information We Collect
We collect only the information necessary to serve you:
- Identity and contact details: name, mobile number, email address.
- Delivery details: shipping address, landmark, city, state and PIN code.
- Order details: products purchased, order value, order history and communications about your order.
- Payment status information returned by our payment gateway (such as transaction ID and status). We do not store your card, UPI PIN or net-banking credentials.
- Enquiry details you share through our contact form, phone, WhatsApp or email.
- Basic technical information such as device type and browser, used to keep the website secure and working properly.
3. Why We Collect It
- To process, confirm and deliver your orders.
- To respond to your enquiries and provide customer support.
- To handle returns, replacements, refunds and grievances.
- To comply with tax, accounting and other legal obligations.
- To prevent fraud and protect the security of our website.
- To send marketing communication – only if you have given explicit consent.
4. How Order Information Is Processed
When you place an order, your contact and delivery details are used to confirm the order, arrange dispatch and keep you informed about its status. Order records are kept for the period required by applicable law.
5. How Contact Information Is Used
We use your phone number and email to communicate about your orders, enquiries and support requests. We will not use your contact details for unsolicited marketing. Marketing messages are sent only with your consent, and you may withdraw consent at any time.
6. Payment Information
Online payments are processed by a secure, authorised payment gateway. Your card, UPI or banking details are entered directly with the gateway and are not stored on our servers. We receive only the information needed to confirm the payment, such as transaction ID, amount and status.
7. Essential Service Providers
To fulfil your order or comply with law, certain information may need to be processed by essential service providers acting on our behalf, such as:
- Payment gateways, to process payments and refunds.
- Hosting and cloud infrastructure providers, to operate the website securely.
- Shipping and courier partners, to deliver your order.
- Email and messaging services, to send order updates and respond to you.
These providers receive only the information needed for their specific task and are expected to protect it. We may also disclose information where required by law or by a lawful order of a government authority.
8. How We Protect Your Information
We use reasonable security practices including encrypted connections (HTTPS), restricted access controls so that only authorised personnel can view customer records, and secure handling of order data. No method of transmission over the internet is completely secure, but we work to protect your information and to respond promptly to any incident.
9. Your Rights
Subject to applicable law, you may:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your information, where we are not required to retain it by law.
- Withdraw consent for marketing communication at any time.
- Raise a grievance about how your information is handled.
10. Cookies and Local Storage
We use essential browser storage to remember your cart and wishlist on this device. We do not use advertising cookies at this time. If this changes, we will update this policy and seek consent where required.
11. Grievance and Privacy Contact
For privacy requests or grievances, please contact us at ayurvedacareindia.in@gmail.com or +91 9166999049. We will acknowledge your request promptly and respond within the time required by applicable law. The name and details of our Grievance Officer will be published on the Customer Support page.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page with the date of the last update.