Last updated: 8 November 2026. This policy is provided in draft form and will be reviewed for compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023 and other applicable Indian laws before launch.
1. Order Processing
Orders are processed on working days after confirmation (and, for prescription products, after successful prescription verification). Orders placed on Sundays or public holidays are processed on the next working day. The exact processing time will be shown at checkout.
2. Dispatch and Delivery Time
Estimated dispatch and delivery times depend on your PIN code and will be displayed at checkout and in your order confirmation. These are estimates and not guaranteed delivery dates; delays may occur due to weather, courier operations or other events beyond our control.
3. Shipping Charges
Shipping charges, if applicable, are displayed at checkout before you pay. Orders above ₹999 may qualify for free shipping (indicative threshold – the final threshold will be shown at checkout).
4. Serviceable Locations
We aim to deliver across India. Serviceability of your PIN code will be checked at checkout. If we cannot deliver to your location, we will inform you and any amount paid will be refunded.
5. Order Tracking
Once your order is shipped, you will receive tracking details. You can also check the status on our Track Order page using your order ID and registered mobile number or email.
6. Delayed Deliveries
If your order has not arrived within the estimated time, please contact us with your order ID and we will follow up with the courier on your behalf.
7. Lost or Undelivered Shipments
If a shipment is lost in transit or returned undelivered for reasons not attributable to you, we will arrange a replacement or refund after verification. If a shipment is returned because of an incorrect address or repeated unavailability, we will contact you to arrange re-delivery; re-shipping charges may apply.
8. Inspecting Your Package
Please check the package on delivery. If it appears tampered with or damaged, photograph it and contact us promptly so we can help.
9. Contact
Phone/WhatsApp: +91 9166999049 · Email: ayurvedacareindia.in@gmail.com