Return, Replacement & Refund Policy

1. Your Statutory Rights

Nothing in this policy limits or excludes any rights you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other applicable law. Where this policy and the law differ, the law prevails.

2. General Return Policy

Due to the nature of Ayurvedic, herbal, wellness and personal-care products, and for hygiene and safety reasons, we do not accept returns merely because a customer changes their mind, dislikes the product or no longer wants it. Opened or used products are generally not eligible for voluntary return, subject to applicable consumer laws.

3. Change of Mind

Returns and refunds are not accepted simply because:

• You do not like the product.
• You have changed your mind.
• You ordered the wrong item.
• You no longer want the product.

This restriction does not apply to wrong, damaged, defective, expired, spurious or deficient products, which are covered below.

4. Wrong Product Delivered

If you receive a product different from the one you ordered, please contact us with:

• Your order ID.
• Photographs of the product received.
• Photographs of the package and shipping label.
• Relevant delivery details.

After verification, we will arrange a replacement with the correct product at no extra cost. If a replacement is not possible, we will issue a refund.

5. Damaged, Defective or Expired Products

Please report damaged, defective, expired or materially incorrect products promptly after delivery, with photographs where possible. Each complaint will be reviewed and resolved through replacement, refund or another remedy appropriate under applicable law.

6. Order Cancellation

You may request cancellation of an order before it is dispatched, and any amount paid will be refunded. Once an order has been dispatched, cancellation requests will be reviewed in line with our Shipping Policy and applicable consumer law.

7. Non-Delivery by Seller

If we accept an order but are unable to deliver it for reasons attributable to us, we will refund the amount paid within 10 days of confirming that the order cannot be fulfilled. If applicable law requires a shorter deadline, we will follow the shorter deadline.

8. Refund Processing

Refunds are initiated to the original payment method wherever possible. For Cash on Delivery orders, we will refund to a bank account or UPI ID you provide. Please note the stages of a refund:

• Refund initiated – we have approved and started the refund.
• Refund processed – the payment gateway has processed the refund.
• Amount credited – your bank or card issuer has credited the amount to your account (timelines depend on your bank).

Our 10-day timeline does not delay any shorter refund deadline required by law.

9. How to Raise a Request

Phone/WhatsApp: +91 9166999049 · Email: ayurvedacareindia.in@gmail.com. Please include your order ID so we can help quickly.